Documentation Support of Tourist Escort
The question of the relevance of the documentation support of tourist activities and the importance of the documentation support of tourist travel is stated. The definition of the concept of «escort of tourists» is given, and the types of support are distinguished according to the specifics of the work. Based on the study of various documents regulating the escort of tourists, a certain classification of them is formed, consisting of regulatory and technological documents. The members of each selected group are an example of a set of relevant documents. As a result of the analysis and classification of documents for escort of tourists, the problems of this area of the tourism industry are identified, which are also divided into two groups – regulatory and technical. In turn, the absence of the concept of «escort of tourists» in the Russian regulatory framework and the need to update regulatory documents related to escort of tourists, making changes and additions to the federal law and state standards, as well as the lack of approved forms of questionnaires for tourists, memos (information sheets), instructions were noted as part of the regulatory problems. Technical problems include the introduction of electronic document management and the use of paper documents directly in the work of the maintainer. Together with the identification of problems, ways to solve them are proposed.